Terms of service.

Bookings:

  • To make an appointment please email olga@vilshenko.com or submit an enquiry form via the contact page at www.olgavilshenko.com

  • To secure your booking a 100% deposit will be required 7 days prior to the first appointment. An invoice for this amount will be emailed to you.

  • The deposit is non-refundable.

  • Payment to be made via bank transfer.

  • Gift voucher purchases will require payment in full.

  • Gift vouchers are non refundable and must be used within 6 months.

  • It is recommended you schedule a call with Olga prior to purchasing a gift voucher to discuss the best package available for the recipient of the gift voucher.

  • Should appointments run over at the client’s request, an additional hourly rate of £150 per hour will be charged and any additional travel costs paid for by the customer.

Cancellations:

**If for any reason you are unable to make your appointment, you must inform Olga at the earliest opportunity.

  • Cancelations made 7 days prior to the booking will be entitled to a refund of 80% of the total cost (if the full amount has been paid).

  • Cancelations within 7 days of the booking will be entitled to a 50% refund of the total cost.

  • Any exceptions are at the discretion of Olga.

Rescheduling:

**If a client wishes to reschedule their appointment they must contact Olga at the earliest opportunity.

  • A rescheduling fee of £150 is required if the client wishes to change the date a 2 time of an appointment within their package.

Travel expenses:

  • For all appointments based outside of London travel costs will need to be covered by the client.

  • Additional accommodation costs are also payable by the client should they be required.

On the day:

  • In the event that items cannot be obtained on the day, alternatives will be discussed with the client.

  • Home visit – ensure your clothes are in reasonable order and accessible to save time.

  • Shopping Day – ensure that you wear comfortable clothes/shoes that are easy to take on and off.

  • It is the clients responsibility to collect all alterations and click and collect purchases made on the day, unless otherwise agreed.